KIV SOP – August 2013

Following up with our clients is part of our HOL Coordinator’s day-to-day job but endless following ups are not part of the “Serving the Health On-Line Way”.

KIV SOP is in place for the Coordinators to become more proactive in closing cases.

Izza, Medical Team Leader commented that “Money VS Monkey” is the motto of the training as we need to KIV and stop following up on non-workable orders and focus more on workable orders.

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