TCB & Remarks SOP Training – May 2013
HOL’s clients can have a clearer and better understanding of their case status when they log into our On-Line Portal and it is important for the team to understand and have a standard set of remarks.
Health On-line believes that the only way to standardize the remarks is by developing and growing our team in terms of internal communication and setting up a standard timeframe for following up with the clients.
“HOL Portal is our greatest tool in communicating with our clients. As such, standardizing our remarks and To Call Back (tcb) timeframe is very important in ensuring the accuracy of the information delivered to our clients’, commented Aida Lee, Medical Team Leader.