2014 Coverage

Should you require additional information about our services and coverage, do not hestitate to contact our offices.

Our Longest Service Staff – May 2014

In Year 2000, HOL recruited our very first Paramedic – Mr. Wong Ching San. He has worked in the medical field for more than 35 years and is well-known for his professionalism and his commitment to serving the clients. Mr. … Read More

Photo Framing – March 2014

To build rapport & teamwork amongst the team members, HOL has organized various events, activities and trainings yearly. Today’s activity is Photo Organizing & Framing! The team spent several fun filled hours going through the photos, discussing & reminiscing on … Read More

Kick-Start 2014 – Galloping Forward – January 2014

It’s time to Kick Start the New Year and welcome the Year of The Horse with our Special Annual Event which was held on 4th January 2014 at Corus Hotel, Kuala Lumpur. Over the years, the team has grown from … Read More

Internal Training – Customer Service Part 2 and CNY Hamper Wrapping – December 2013

In the Dec 2013 monthly training, CNY Hamper wrapping was introduced as part of the Customer Service Training activity. This did not take a lot of time and it was a fun ice breaker to start the training. These hampers … Read More

Internal Training – Customer Service Part 1 – November 2013

The focus for today is on the importance of customer service and client satisfaction, the critical components of a successful business! This training has been divided to 2 parts; Part 1 in Nov 2013 & Part 2 in Dec 2013. … Read More

SUNSTONE GROUP Jump Ahead Training, Singapore – August 2013

In August 2013, all Senior Members of the Sunstone Group converge in Singapore for the 2nd Jump Ahead Training. Everyone was very excited to be able to learn more & to catch up with other team members from different countries. … Read More

KIV SOP – August 2013

Following up with our clients is part of our HOL Coordinator’s day-to-day job but endless following ups are not part of the “Serving the Health On-Line Way”. KIV SOP is in place for the Coordinators to become more proactive in … Read More

SUNSTONE GROUP Jump Ahead Training, Kuala Lumpur – July 2013

The training was organized in Corus Hotel, KL. All Senior members of the Sunstone Group from Malaysia, Singapore and Vietnam participated and our BIG Boss, Mr Carl Thong, was the trainer. This will be the start of a series of … Read More

TCB & Remarks SOP Training – May 2013

HOL’s clients can have a clearer and better understanding of their case status when they log into our On-Line Portal and it is important for the team to understand and have a standard set of remarks. Health On-line believes that … Read More